Cookie Policy
Cookie Policy
1. Introduction
Citadel Pacific Ltd., its subsidiaries, associated entities, and operating companies (collectively referred to as "CPL", "CPL Group", "we", "us", or "our") are committed to protecting the privacy and personal information of our customers, employees, business partners, website visitors, and other stakeholders.
This Cookie Policy explains how CPL uses cookies and similar technologies when you visit our websites, online portals, mobile applications, and digital services. This Policy should be read together with the CPL Data Privacy Policy. The use of cookies is governed by CPL's commitment to collect and process data fairly, transparently, securely, and only for legitimate business purposes.
2. What Are Cookies?
Cookies are small text files placed on your computer, mobile device, or browser when you visit a website.
Cookies help websites:
- Function properly
- Remember user preferences
- Improve website performance
- Enhance security
- Analyze visitor behavior
- Improve user experience
Cookies may be temporary (session cookies) or retained on your device for a specified period (persistent cookies).
3. Why We Use Cookies
CPL uses cookies and similar technologies for legitimate business purposes, including:
- Operating and maintaining website functionality;
- Authenticating users and managing website sessions;
- Protecting websites from unauthorized access and security threats;
- Remembering user preferences and settings;
- Improving website performance and usability;
- Understanding visitor interactions and website traffic;
- Supporting business operations and customer services;
- Complying with legal and regulatory obligations.
4. Types of Cookies We Use
4.1 Strictly Necessary Cookies
These cookies are essential for the website to function properly.
Examples include:
- Login authentication
- Session management
- Security controls
- Network management
- Fraud prevention
These cookies cannot typically be disabled because they are necessary for website operation.
4.2 Functional Cookies
These cookies allow the website to remember your preferences and settings.
Examples include:
- Language preferences
- Region selection
- Personalized settings
- Accessibility preferences
4.3 Performance Cookies
These cookies help us understand how visitors use our website and identify areas where improvements can be made.
Examples include:
- System performance monitoring
- Error reporting
- Website optimization metrics
4.4 Analytics Cookies
Analytics cookies collect information regarding website usage.
Examples include:
- Pages visited
- Time spent on pages
- Navigation patterns
- Device and browser information
This data helps CPL improve service delivery and user experience.
4.5 Marketing and Advertising Cookies
Where applicable and permitted by law, marketing cookies may be used to:
- Deliver relevant content
- Measure campaign effectiveness
- Improve customer engagement
- Analyze marketing performance
These cookies may be set by CPL or authorized service providers.
5. Information Collected Through Cookies
Cookies may collect the following information:
- IP address
- Browser type and version
- Device information
- Operating system information
- Website usage statistics
- Session information
- Date and time of access
- Referring website addresses
Information collected through cookies is handled in accordance with the CPL Data Privacy Policy.
6. Consent
Where required by applicable law, CPL will obtain your consent before placing non-essential cookies on your device.
By selecting "Accept Cookies" or continuing to use certain website features after receiving notice, you may be deemed to have consented to the use of cookies as described in this Policy.
You may withdraw or modify your cookie preferences at any time.
7. Third-Party Cookies
Some cookies may be placed by third-party service providers that support CPL operations.
These providers may include:
- Website analytics providers
- Cloud service providers
- Advertising platforms
- Customer support platforms
- Security monitoring services
Third-party providers are expected to process information in accordance with applicable privacy and security requirements.
8. Data Security
CPL implements reasonable organizational, technical, and physical safeguards to protect information collected through cookies against:
- Unauthorized access
- Unauthorized disclosure
- Misuse
- Loss
- Alteration
- Destruction
Information collected through cookies is subject to the same privacy and security principles applied to other personal information processed by CPL.
9. Data Retention
Information collected through cookies shall be retained only for as long as necessary to fulfill the purpose for which it was collected and in accordance with applicable legal, regulatory, and operational requirements.
Upon expiry of the applicable retention period, information shall be securely deleted, anonymized, or otherwise disposed of.
10. Managing Cookies
Most web browsers allow users to:
- View stored cookies;
- Delete cookies;
- Block cookies;
- Configure cookie preferences;
- Receive notifications before cookies are stored.
Please note that disabling certain cookies may affect website functionality and user experience.
11. Access and Disclosure
Access to information collected through cookies is limited to authorized CPL personnel, approved service providers, and parties authorized by law.
Information collected through cookies shall not be disclosed or transferred without a legitimate business purpose, legal basis, or appropriate authorization.
12. Updates to This Cookie Policy
CPL reserves the right to amend this Cookie Policy from time to time to reflect changes in technology, business practices, legal requirements, or operational needs.
Any updates will be published on the relevant website and will become effective upon posting.
13. Contact Information
For inquiries, requests, concerns, or complaints relating to cookies, website tracking technologies, or privacy matters, please contact:
Data Protection Officer (DPO)
Email: dpo_rohq@citadelpacific.com
Citadel Pacific Ltd.
28F Tower 2, High Street South Corporate Plaza
26th Street corner 11th Avenue
Bonifacio Global City, Taguig City, Philippines
Telephone: (02) 8284 6000